We are seeking a dynamic and results-driven professional to join our team in a multifaceted role that combines operational excellence with strategic leadership. This position not only requires strong technical and organizational skills but also a demonstrated ability to lead, mentor, and support cross-functional teams in a fast-paced environment. Job Summary: The Operations Supervisor (Quality Performance) is responsible for leading the development of staff to meet and exceed quality and performance metrics. This individual will coach and support staff with current processes and concepts, documenting their efforts and progress towards improvement. The Operations Supervisor (Quality Performance) will work closely with the Quality Assurance Manager, running caseload specific reports to dive in and develop Career Coaches' case management skills and ensure program expectations are met and surpassed. Key Responsibilities: Leadership and Coaching:  Provide leadership support and coaching to Career Coaches, focusing on developing their skills and competencies to achieve quality and performance goals.  Take initiative in addressing emerging challenges, proactively proposing and implementing solutions that drive measurable impact.  Presents consistent feedback to management regarding areas that need improvement with staff competencies and development.  Case Analysis:  Review and analyze Career Coaches' cases to identify areas for improvement and provide actionable feedback.  Collaborate closely with project leadership to enhance overall programmatic metrics, identifying opportunities for process optimization and implementing data-driven solutions.  Provides policy clarification and technical support to center staff Performance Metrics:  Monitor and report on performance metrics related to investments and service delivery, ensuring targets are met or exceeded by staff. Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues Continuous Improvement:  Identify and implement opportunities for continuous improvement in case management processes and practices.  Participate in the development and maintenance of standard operating procedures. Support and Guidance:  Provide ongoing support and guidance to staff, helping them navigate challenges and improve their performance.  Lead by example, modeling best practices in quality assurance, compliance, and performance management. Maintain knowledge of applicable federal, state, and local laws, regulations, and policies related to workforce and welfare programs. Other duties as assigned